Contact PartsAvatar Customer Service
PartsAvatar Phone Numbers and Emails
Toll-Free Number:
-
(844) 850-5333
PartsAvatar Emails:
PartsAvatar Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PartsAvatar Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PartsAvatar is (844) 850-5333. 28% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as PartsAvatar may ask you for the following information to identify you as a customer: email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PartsAvatar Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PartsAvatar is (844) 850-5333. 28% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as PartsAvatar may ask you for the following information to identify you as a customer: email or order id or tracking no.
People call PartsAvatar mainly because of request for information, return/ replace, shipping and delivery.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact PartsAvatar is returns@partsavatar.ca. 41% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
How to Contact PartsAvatar?
Most Popular Number:
| Total calls: 557 | Issues resolved: 13 | Last call: Feb 25, 2026 |
Contact Information
PartsAvatar Website:
PartsAvatar Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Store in Calgary (MST)
Monday - Friday: 10:00am - 4:00pm
Store in Mississauga (EST)
Monday - Friday: 8:00am - 8:00pm
Saturday: 10:00am - 4:00pm
Other Location:
#101, 18211-105 Avenue
Edmonton AB T5S 2L5
PartsAvatar Customer Service Reviews
Parts Avatar uses an offshore customer service team in India that is there to mainly obstruct returns. In my case, I received something different than the website description.
The initial online RMA leads you to believe that you are obtaining a return shipping label along with the return authorization. This is a lie. The label doesn't print (they will end up claiming a "technical issue", if you can even get them to acknowledge that a label was supposed to be issued in the first place), so you have to chat in to customer service. Customer service then makes you waste your time being evasive and trying to find excuses to scuttle your return.
Parts Avatar pays them under $2 CDN/hr, and most folks give up after a few hours of interaction (so under $4 CDN cost to Parts Avatar), now Parts Avatar makes a substantial profit by charging illegal 'restocking' fees and pocketing that difference. My advice: don't spend much more than 5 minutes with their customer service reps and go straight to the BBB and either PayPal (better option as initially start as dispute before full blown claim - the nuclear option) or whatever credit card you used for payment. Parts Avatar in Canada monitors BBB, and you will get a quick response through that format. The clowns in India are just there to give you the run-around.
Open a PayPal dispute so you have a club to hang over them; otherwise, they are tempted to be naughty. I finally got my return label doing this. Customer service now wants me to drop my PayPal dispute in order to issue a refund. This is simply a scummy trick to keep the option to con you alive because once you close the PayPal thing, you can't reopen it, and they will then try and shortchange you again.
When not too busy, the customer service staff in India also seem spend time creating a number of fake 5-star reviews (looks like Trustpilot mostly and a few other sites). I found one where they didn't realize that their location was recorded; consequently, there is a 5-star review out there for a 'Canuck Motors' based out of Kolkata, India... ...Oooopsies.
Good luck out there and don't give up! That's what they want
Double order. Plus partial of one order all of a sudden needs address correction.
I'm probably going to be charged for delivery and %15 restock fees. If so then it'll be my last time dealing with Parts Av.
How Good is PartsAvatar's Customer Service?
Summary of PartsAvatar Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call PartsAvatar?
Shipping and Delivery Question:
- “Missing order”
- “Order issues”
- “Have the wrong part and have had a few chats and have been told I will receive an email with instructions. No email this started yesterday early afternoon.”
Request for Information Question:
- “Parts help”
- “Check on part availability”
- “Looking for 2018 grand Cherokee Laredo v6 front right side cab axle boot”
Return/ Replace Question:
- “Return part”
- “Return”
- “Trying to get label to return items”
Product/ Service Question:
- “Hi.I haven"t received my order and you haven"t responded to my messages”
- “Problem with order”
- “Warranty”
Payments and Charges Question:
- “Parts payments”
- “My transaction won’t go through”
- “We ordered a part today. The part number is 68542. I would like to payment stopped because it is the wrong part according to my mechanic The card holder is Barbara Lynn Parsons”
Staff Question:
- “Poor customer service”
- “Bad Custer service”
- “Comstomer service”
Account Question:
- “I don’t see My order in my account.”
- “Wrong postal code”
- “Promotion code”
Refund Question:
- “Core refund”
- “My refund”
- “Still waiting on a refund”
Activation/ Cancellation Question:
- “My order was cancelled”
- “Cancel oder”
- “Need to cancel order”
Cards Question:
- “Credit card charge”
Other Question:
- “My order”
- “Having problem ordering g”
- “Can’t find part”
Compare PartsAvatar Customer Service To
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